Supervisor The Trafford Centre

Location

Manchester




WHO WE ARE
House of CB pieces have graced famous faces (well, bodies) and the pages of your favourite magazines. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable HOCB.

Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing HOCB. So that’s what she created; a brand that makes pieces for real women who own their femininity.
 
JOB DESCRIPTION
At House of CB, our Supervisors are empowering leaders who communicate effectively with the entire team to ensure a high standard of customer service. Our Supervisors will offer hands-on support to achieve great results and deliver an exceptional shopping experience. Supervisors are responsible for assisting the Management team to oversee daily store operations and will strive to meet and exceed sales targets. 
 
Customer Experience:
  • Lead by example to create and maintain a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
  • Actively train Sales Advisors about the importance of relaying brand, product, and promotional knowledge to our customers.
  • Exceed customer expectations through operating an inspiring, well organised and efficient store.
 
Sales & Profit:
  • Work innovatively and commercially within Company guidelines to consistently achieve and exceed daily and weekly sales targets.
  • Support the Management team by developing sales strategies and make confident decisions to increase store performance.
  • Maintain excellent knowledge of store KPI’s and provide weekly feedback on product performance, operational procedures, sales techniques and customer experience.
  • Actively protect profit, and always prevent loss.
     
Visual & Merchandising:
  • Ensure presentation standards always reflect HOCB visual guidelines.
  • Work with the Management team to plan and execute merchandising updates.
  • Oversee daily replenishment, delivery and general organisational tasks to support the Management team.
  • People & Culture:
  • Work as part of an inclusive and diverse team to collectively support the needs of customers and the Company.
  • Train, delegate, and oversee the team to ensure all Sales Advisors are fulfilling assigned tasks and achieving brand expectations.
  • Support the Management team by training, developing, and assessing Sales Advisor performance.
  • Follow and enforce health and safety routines to maintain the overall safety and well-being of our customers and colleagues.
 
WHAT WE ARE LOOKING FOR
  • 2+ years retail leadership experience in a fast-paced environment
  • Dedicated to providing outstanding customer service
  • Display effective communication skills to motivate, develop and retain talent
  • Flexibility in working hours with weekend availability
  • Holds initiative and works with a sense of urgency


WHAT WE OFFER
  • Monthly bonus for eligible employees
  • Employee development programme
     




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